Privacy Policy

1. Who we are

 

Imperial Kitchen (“Imperial Kitchen”, “we”, “us”, “our”) is a multi-cuisine restaurant and banquet business operating in Kerala, India, with branches at Kowdiar and Venpalavattom in Thiruvananthapuram and an upcoming branch in Kochi.
This Privacy Policy explains how we collect, use, share, store and protect personal information when you visit https://imperialkitchen.in (the “Website”), make a reservation or enquiry through it, or otherwise interact with us online.

Registered entity: [LEGAL ENTITY NAME, e.g. M/s Imperial Kitchen / XYZ Hospitality Pvt. Ltd.] Registered address: [FULL REGISTERED ADDRESS] Email: info@imperialkitchen.in Phone: +91 77361 61222

By using this Website or submitting information to us, you confirm that you have read and understood this Policy.

 

 

2. What information we collect

 

Information you give us directly

     

    • Table reservations: your name, mobile number, preferred branch, date, time and number of guests, and any special request or note you add.

    • Banquet and event enquiries: your name, phone number, email address, event type and date, expected guest count, and any requirements you share with us.

    • Contact and feedback forms: name, email, phone number and the contents of your message.

    • Blog comments or reviews on our Website: your display name, email address, comment text, and (if WordPress comment settings are enabled) your IP address.

    • Careers enquiries: any details in a CV or application you send us.

    • Newsletter or offer sign-ups: name, email address and/or mobile number, where you have opted in.

We do not require you to create an account, and we do not collect payments through this Website. Reservations require no card details and no deposit.

Information collected automatically

When you browse the Website, we and our service providers may collect: IP address, approximate location derived from it, browser type and version, device and operating system, screen size, referring URL, pages viewed, time spent, and interaction events. This is collected through cookies and similar technologies (see Section 6).

Information from third parties

     

    • Google (Reviews, Business Profile, Maps and Analytics)

    • Meta platforms (Instagram, Facebook, WhatsApp Business)

    • Food delivery and listing partners, where you reach us through them

    • Any third-party booking or CRM tool we use, listed at [NAME TOOLS, e.g. WhatsApp Business API provider]

Information collected at our premises (for completeness)

Our restaurants and banquet halls operate CCTV surveillance for the safety of guests, staff and property. Footage is recorded in common areas and entrances, retained for approximately [30/60/90] days, and accessed only by authorised personnel or as required by law.

 

 

3. Why we use your information

 

We use personal information to:

     

    • confirm, modify, remind you of, or cancel a table reservation or banquet booking

    • send confirmations and updates over WhatsApp, SMS, call or email

    • respond to enquiries, feedback and complaints

    • plan seating, staffing and kitchen operations

    • accommodate dietary or accessibility requests you tell us about

    • send offers, event invitations and newsletters, where you have opted in

    • operate, secure and improve the Website and understand how it is used

    • comply with applicable law, including tax, food safety, excise and licensing requirements

    • establish, exercise or defend legal claims

We do not sell your personal information.

 

 

4. Legal basis

 

Under the Digital Personal Data Protection Act, 2023, we process your personal data on the basis of the consent you give when you submit a form or opt in, and for certain legitimate uses permitted by the Act, such as responding to a request you have voluntarily made, complying with law, and responding to emergencies.

You may withdraw consent at any time (see Section 10). Withdrawal does not affect processing already carried out, and may mean we can no longer hold your reservation or send you booking updates.

 

 

5. WhatsApp, SMS and calls

 

When you submit a reservation, you are giving us your mobile number so that we can contact you about that booking, including over WhatsApp. Messages you exchange with us on WhatsApp are also subject to WhatsApp’s own privacy terms, which we do not control.

Marketing messages are sent only with your consent, and every marketing message will include a way to opt out. Transactional messages about a booking you made are not marketing.

If your number is registered under TRAI’s Do Not Disturb framework, you may still receive service messages relating to a booking you initiated.

 

 

6. Cookies and analytics

 

The Website uses cookies and similar technologies for:

     

    • Strictly necessary functions — page delivery, form security, spam prevention

    • Performance and analytics — Google Analytics or equivalent, to understand traffic and page performance

    • Functionality — remembering preferences such as branch selection

    • Marketing — only if we run remarketing pixels; currently [YES / NO]

You can block or delete cookies through your browser settings. Blocking strictly necessary cookies may break the reservation form.

Third parties that may set cookies include: Google, Meta, and our hosting or CDN provider.

 

 

7. Who we share information with

 

We share personal information only with:

     

    • Service providers — website hosting, email, WhatsApp Business messaging, analytics, form and spam-filtering plugins, and any reservation software we use. They act on our instructions.

    • Our branches — the branch you are booking with will receive your reservation details.

    • Event partners — for banquet bookings, and only where necessary, vendors such as decorators, photographers or entertainment providers you have engaged through us.

    • Professional advisers — auditors, lawyers, insurers.

    • Authorities — where required by law, court order, or a lawful request from a government or regulatory body, and to protect our rights, property or the safety of any person.

    • A successor — if the business or part of it is transferred, merged or restructured.

 

 

8. Where your data is stored

 

Data is stored on servers operated by our hosting and software providers, which may be located outside India. Where data is transferred outside India, we take reasonable steps to ensure it is handled in line with this Policy and applicable law, and we do not transfer personal data to any territory restricted by the Central Government.

 

 

9. How long we keep it

 

     

    • Reservation records: up to [12 / 24] months from the date of visit

    • Banquet and event records: up to [3 / 7] years, as required for tax and contractual records

    • Enquiry and feedback messages: up to [24] months

    • Marketing consent records: until you withdraw consent, plus a short record of the withdrawal itself

    • CCTV footage: as stated in Section 2

    • Website analytics: as per the retention settings of the analytics tool

We erase or anonymise personal data once the purpose is served, unless a law requires us to retain it.

 

 

10. Your rights

 

Subject to applicable law, you may:

     

    • access a summary of the personal data we hold about you and how we process it

    • correct inaccurate or incomplete data, or update outdated data

    • erase personal data where it is no longer needed and no law requires us to keep it

    • withdraw consent to further processing, including marketing

    • nominate another individual to exercise these rights on your behalf in case of death or incapacity

    • complain to us through our Grievance Officer, and thereafter to the Data Protection Board of India

To exercise any of these, email info@imperialkitchen.in with the subject line “Privacy Request”. We may ask you to verify your identity. We aim to respond within 30 days.

Please make requests in good faith and provide accurate information — furnishing false particulars while exercising rights is an offence under the DPDP Act.

 

 

11. Security

 

We use reasonable security practices appropriate to the nature of the data we hold, including SSL/TLS encryption on the Website, restricted staff access, password protection and periodic review of our plugins and hosting. No system is perfectly secure, and we cannot guarantee absolute security of information transmitted over the internet. If a data breach occurs, we will notify affected individuals and the Data Protection Board as required.

 

 

12. Children

 

Our Website and services are directed at adults. We do not knowingly collect personal data of anyone under 18 without verifiable consent from a parent or lawful guardian, and we do not undertake tracking, behavioural advertising or profiling directed at children. If you believe a child has given us personal data, write to us and we will delete it.

 

 

13. Photography at our venues

 

We occasionally photograph or film our restaurants, dishes, events and banquet functions for our Website (including the Moments gallery), social media and promotional material. Where you appear identifiably in such material and would prefer not to, tell a manager at the venue or email us, and we will avoid or remove the image on reasonable request. For private banquet functions, image usage will be as agreed in your event contract.

 

 

14. Third-party links

 

The Website links to third-party services such as WhatsApp, Google Maps, Instagram and Facebook. We are not responsible for their content or privacy practices. Read their policies before sharing information with them.

 

 

15. Changes to this Policy

 

We may update this Policy from time to time. The revised version takes effect when posted on this page with a new “Last updated” date. Material changes will be highlighted on the Website where practicable.

 

 

16. Grievance Officer

 

In accordance with the Information Technology Act, 2000 and the rules made thereunder, and the DPDP Act, 2023:

Grievance Officer: [NAME] Designation: [DESIGNATION] Email: [grievance@imperialkitchen.in] Phone: [+91 XXXXX XXXXX] Address: [BRANCH / REGISTERED ADDRESS] Hours: Monday to Saturday, [10:00 AM – 6:00 PM IST]

We acknowledge grievances within 24 hours and aim to resolve them within 15 days.